what to do if a repair shop damages your car

2 min read 24-12-2024

what to do if a repair shop damages your car

Getting your car repaired can be stressful. The last thing you want is for the repair shop to cause more damage. But unfortunately, it happens. This article details what steps to take if a repair shop damages your vehicle during service.

Document Everything

This is the most crucial step. Thorough documentation protects your rights and strengthens your case.

Before You Leave the Shop

Take photos and videos: Before you even drive away, thoroughly document the damage. Capture every angle, including close-ups. Note the existing damage before any new repairs were attempted.
Get a written estimate: Obtain a detailed written estimate of the repairs before work begins. This establishes a baseline for comparison later.
Review the repair order: Carefully read the repair order and ensure everything is accurate and agreed upon. Note any disclaimers or limitations of liability.

After Discovering New Damage

Return to the shop immediately: Do not attempt any further repairs yourself. Going back to the shop allows them to see the damage immediately and potentially minimizes disputes.
Document the new damage: Take more photos and videos. These should clearly show the new damage in relation to the original condition. Time-stamped photos are even better.
Keep a detailed record: Note the date, time, and specific details of the damage. Keep copies of all receipts, invoices, and communication with the shop.

Communicating with the Repair Shop

How you communicate with the shop is key to a positive resolution.

Be Calm and Professional

Approach the situation calmly and professionally. While frustrated, remaining civil greatly increases your chances of a fair resolution. Explain the situation clearly and concisely, showing your documentation.

Request a Resolution

Politely request the repair shop to address the damage they caused. They may offer to repair the damage at no additional cost. If so, get a written agreement outlining the repairs.

Keep Records of Communication

Document every interaction: phone calls, emails, and in-person conversations. Save copies of all communication.

If the Repair Shop Refuses to Take Responsibility

If the shop denies responsibility or refuses to repair the damage, you have several options.

File a Complaint

Contact your state's Attorney General's office: Many states have consumer protection divisions that handle complaints against businesses.
File a complaint with the Better Business Bureau (BBB): While not legally binding, a BBB complaint can put pressure on the business to resolve the issue.
Contact your insurance company: Your insurance company may be able to help resolve the issue, especially if you have collision coverage. However, understand that filing a claim might affect your premiums.

Small Claims Court

If all else fails, you may need to pursue legal action. Small claims court can be a relatively inexpensive and straightforward way to resolve disputes involving smaller amounts of money. This is typically for repairs under a specific monetary limit set by your state.

Hire an Attorney

For more significant damage or complex legal issues, consider hiring an attorney specializing in auto repair disputes.

Preventing Future Problems

Choose a reputable repair shop: Read online reviews and check for certifications.
Get multiple estimates: Compare prices and services from different shops.
Thoroughly inspect your car before and after repairs: This is the best way to prevent disputes.
Keep a detailed record of all repairs: This helps track the history of your vehicle.

Dealing with car repair damage is frustrating. But by carefully documenting everything, communicating professionally, and knowing your options, you can significantly improve your chances of getting the situation resolved fairly. Remember, your patience and persistence are key to a successful outcome.