what is burlington's return policy

2 min read 27-12-2024

Burlington's return policy is generally customer-friendly, but understanding the specifics can save you time and potential frustration. This guide breaks down everything you need to know about returning items to Burlington.

What is Burlington's Return Policy?

Burlington allows returns of most items within 30 days of purchase with the original receipt. This is a key aspect of their customer service strategy. Without a receipt, returns are still possible, but may be subject to limitations. Let's delve into the details.

Returning Items with a Receipt

This is the easiest way to make a return. Simply bring the item, in its original condition, along with the original receipt to any Burlington store. You'll receive a full refund to your original payment method. This applies to most items sold at Burlington.

What Happens if the Item is Damaged or Missing Parts?

Burlington's return policy is flexible but requires items to be in their original condition. If an item is damaged or missing parts, the return may be refused or a partial refund issued. It's always best to carefully inspect your purchases before leaving the store.

Returning Items Without a Receipt

If you don't have your receipt, returns are still possible, but there are some differences. You might receive store credit instead of a refund to your original payment method. The amount of store credit may depend on the item's current price. Burlington may also limit the number of returns without a receipt per customer. This process typically still requires the item to be in original condition with all original tags attached. It's always beneficial to keep your receipts.

Items that Cannot Be Returned

While Burlington accepts a wide range of returns, there are some exceptions. These often include:

Final Sale Items: Clearly marked "Final Sale" items are generally not returnable. Pay close attention to the signage on sale racks.
Cosmetics and Fragrances: Due to hygiene reasons, these are often non-returnable.
Underwear and Swimwear: Similar to cosmetics, these often have restrictions on returns.
Clearance Items: Items on deep clearance are sometimes excluded from return policies. Check for specific signage.

How to Initiate a Return

The return process is straightforward. Simply visit any Burlington store location with your item and original receipt (if available). A Burlington associate will assist you with processing the return, ensuring a smooth and efficient transaction. Be prepared to present a valid form of identification for verification, particularly if returning without a receipt.

Burlington's Return Policy FAQ

Q: Can I return an online purchase to a Burlington store?

A: Currently, Burlington's online returns are handled separately from in-store purchases. Online return instructions are typically found on the packaging or in your shipping confirmation email.

Q: What if I don't have the original packaging?

A: While having the original packaging is helpful, it's not always mandatory for returns. However, it's recommended to ensure the item is protected during transport back to the store.

Q: What forms of payment are accepted for refunds?

A: Refunds are typically issued to the original form of payment if you have your receipt. Without a receipt, store credit may be issued.

Q: What is Burlington's policy on exchanging items?

A: Exchanges are generally handled like returns. You'll return the unwanted item and purchase the new one like a regular transaction.

This comprehensive guide will hopefully answer your questions about Burlington's return policy. Remember to always check the signage on any item before purchasing and retain your receipt if possible for a smoother return process. If you have any other questions, don't hesitate to contact Burlington customer service directly through their website or by phone.